I'll introduce myself by stating what the heck my job title means. I am the Development Manager for Ultima Online. Hold on a minute, that kind of just caught up to me. No pressure. This means that server crashes, staffing the team, schedule decisions, prioritizing bug fixes, squelching rumors, and emanating a general sense of well-being are well within my responsibilities for delegation. Restated: when it’s “broke” I try to figure out who is going to fix it. If it’s not broken I do my best to make sure it remains that way.